Shipping, Exchange & Returns
Shipping
How much are the shipping costs?
We ship our products worldwide free of charge by default. Alternatively, we offer prioritized shipping for a fee.
What is Prioritized Shipping?
Unlike standard shipping, your order will be prioritized in-house and will leave our factory first, along with the other Priority Shipping orders.
Shipments to foreign countries are assigned a tracking number through Priority Shipping, allowing them to be tracked online. End-to-end tracking is not available in all countries. If you have any questions, feel free to contact our Suport.
Priority Shipping is easily selected in the checkout process of your order.
How long are the delivery times?
Your order will be processed immediately after receipt and usually leaves our factory within 24 hours. The delivery will then be made by DHL or Deutsche Post.
The following delivery times are standard delivery times in working days. These may vary in individual cases due to unforeseen events.
| Country | Delivery time standard | Delivery time Priority |
|---|---|---|
| Egypt | 14-18 | 10-12 |
| Albania | 10-14 | 7-10 |
| Algeria | 15-18 | 10-12 |
| Andorra | 7-8 | 3-5 |
| Argentina | 15-18 | 10-15 |
| Australia | 20-25 | 12-18 |
| Bangladesh | 15-19 | 10-15 |
| Belarus | 10-14 | 8-10 |
| Belgium | 4-5 | 2-4 |
| Bosnia and Herzegovina | 10-14 | 5-7 |
| Brazil | 16-20 | 10-16 |
| Bulgaria | 6-8 | 4-5 |
| Chile | 11-13 | 9-11 |
| China, People's Republic (excluding Hong Kong, Macao, Taiwan) | 18-20 | 10-16 |
| Costa Rica | 8-12 | 6-8 |
| Denmark | 5-6 | 3-5 |
| Dom. Republic | 12-14 | 8-10 |
| Estonia | 5-7 | 3-5 |
| Finland | 8-10 | 4-7 |
| France | 5-7 | 3-5 |
| Georgia | 10-12 | 7-12 |
| Ghana | 10-14 | 8-10 |
| Greece | 8-10 | 6-8 |
| Great Britain | 5-7 | 3-5 |
| Guersney | 6-8 | 3-5 |
| Hong Kong | 10-15 | 8-10 |
| India | 15-20 | 10-14 |
| Indonesia | 15-20 | 10-14 |
| Iraq | 15-19 | 11-15 |
| Iran | 10-14 | 8-10 |
| Ireland | 5-7 | 3-5 |
| Iceland | 14-16 | 6-8 |
| Isle of Man | 5-7 | 3-5 |
| Israel | 16-22 | 10-15 |
| Italy | 4-6 | 3-5 |
| Jamaica | 12-14 | 8-10 |
| Japan | 10-15 | 6-10 |
| Jersey | 6-8 | 3-5 |
| Jordan | 12-15 | 8-12 |
| Canada | 8-12 | 5-7 |
| Channel Islands | 6-8 | 3-5 |
| Kazakhstan | 12-15 | 8-12 |
| Qatar | 8-12 | 6-6 |
| Kenya | 10-14 | 8-10 |
| Colombia | 12-16 | 8-12 |
| Congo | 10-14 | 8-10 |
| Korea, South | 10-12 | 7-10 |
| Croatia | 5-7 | 3-5 |
| Cuba | 14-18 | 10-14 |
| Kuwait | 8-12 | 6-8 |
| Latvia | 5-7 | 3-5 |
| Lebanon | 15-18 | 10-15 |
| Libya | 12-16 | 10-12 |
| Liechtenstein | 4-5 | 2-4 |
| Lithuania | 5-6 | 3-5 |
| Luxembourg | 4-6 | 2-3 |
| Madeira | 12-18 | 6-8 |
| Malaysia | 8-12 | 6-8 |
| Malta | 10-12 | 8-10 |
| Morocco | 8-12 | 6-8 |
| Mexico | 14-20 | 9-14 |
| Moldova, Republic of | 10-12 | 5-8 |
| Monaco | 4-6 | 3-4 |
| Montenegro, Republic of | 10-12 | 6-10 |
| New Zealand | 15-20 | 8-15 |
| Netherlands | 3-4 | 2-3 |
| Nigeria | 10-14 | 8-10 |
| Norfolk Islands | 10-12 | 7-9 |
| Norway | 7-8 | 5-7 |
| Austria | 3-4 | 2-3 |
| Pakistan | 10-14 | 7-10 |
| Paraguay | 12-16 | 8-12 |
| Philippines | 10-14 | 8-10 |
| Poland | 5-7 | 2-5 |
| Portugal | 6-10 | 4-5 |
| Puerto Rico | 10-12 | 6-7 |
| Romania | 8-10 | 5-7 |
| Russian Federation | >30 | 5-15 |
| Saudi Arabia, Kingdom | 9-13 | 6-9 |
| Sweden | 6-8 | 3-6 |
| Switzerland | 4-5 | 2-4 |
| Serbia, Republic of | 8-10 | 4-8 |
| Singapore, Republic of | 10-12 | 6-10 |
| Slovakia | 4-6 | 3-4 |
| Slovenia | 5-6 | 3-5 |
| Spain | 7-10 | 3-6 |
| South Africa | 14-18 | 8-12 |
| Taiwan | 12-14 | 6-12 |
| Thailand | 10-14 | 6-8 |
| Czech republic | 4-6 | 3-4 |
| Tunisia | 10-12 | 6-10 |
| Turkey | 10-15 | 7-10 |
| Hungary | 4-5 | 3-5 |
| United Arab Emirates | 10-15 | 6-12 |
| United States of America | 10-16 | 6-10 |
| Vietnam | 10-14 | 8-10 |
| Central African Republic | 10-14 | 8-10 |
| Cyprus, Republic of | 10-12 | 6-10 |
| Cyprus, Republic of (northern part) | 10-12 | 6-10 |
For deliveries on islands and in rural or difficult to access areas as well as due to special import regulations - depending on the country of destination - longer transit times may occur. Shipments with dutiable goods content may also have longer transit times due to customs processing!
How is it shipped?
We ship CO2 neutral worldwide via DHL or Deutsche Post. That means you don't have to be at home. The shipment will be placed in the mailbox. Make sure that the name you entered in the shipping address is on the mailbox.
What can I do if I receive a damaged item?
If anything is damaged during shipping, please let us know before using. Just send an email to welcome@appskins.eu. Please attach meaningful pictures and your order number so that we can process your request quickly.
Exchange
You have chosen a different AppSkin?
We handle the exchange via a new order and a return of the "wrong" order.
Simply order the desired AppSkin and send the unused goods including invoice back to us.
Your advantage: While the new goods are sent to you, you can prepare the return shipment relaxed within 30 days. The amount will be refunded within 5 working days after receipt of the "old" delivery.
What is the procedure?
Order your new AppSkin
2. Note on the invoice that you would like a refund. Pack the unused goods including the invoice in an envelope.
3. Then frank the shipment with an appropriate stamp and send it back to us at the following address:
AppSkins .eu
Alfred-Nobel-Strasse 12
68519 Viernheim
Germany
4. The amount will be refunded within 5 working days after receipt of the delivery.
TIP: It is best to choose shipping by letter with proof of posting and take a photo of the stamped envelope. In Germany we recommend shipping as "Prio" shipment https://www.deutschepost.de/de/p/prio.html
Return
You would like to return your order to us and get a refund?
Just send the unused goods back to us within 30 days including the invoice or stating your order number.
What is the procedure?
1. pack the unused goods and enclose either the invoice or a note with your order number. Please also indicate that you would like a refund.
2. Then frank the shipment with an appropriate stamp and return it to us at the following address:
AppSkins .eu
Alfred-Nobel-Strasse 12
68519 Viernheim
Germany
3. The amount will be refunded within 5 working days after receipt of the delivery.
TIP: It is best to choose shipping by letter with proof of posting and take a photo of the stamped envelope. In Germany we recommend shipping as "Prio" shipment https://www.deutschepost.de/de/p/prio.html
Shipping, Exchange & Returns
Shipping
How much are the shipping costs?
Worldwide shipping is free of charge. We also offer priority shipping for a fee. Unlike standard shipping, your order will be prioritised here and will leave our manufactory first, together with the other priority shipping orders.
How is it shipped?
How is shipping carried out? We ship CO2 neutral worldwide via DHL or Deutsche Post. That means you don't have to be at home. The shipment will be in your letterbox. Make sure that the name that was entered in the shipping address is on the letterbox.
How long are the delivery times?
Your order will be processed by us immediately after receipt. The shipment is processed immediately after receipt or release of payment and leaves our manufactory within 24 hours. The delivery of your order will then be made by DHL or Deutsche Post.
Germany within 1-3 working days
Austria within 2-5 working days
Switzerland within 2-5 working days
All transit times are standard transit times. For deliveries to islands and in rural or difficult to access areas as well as due to special import regulations - depending on the country of destination - longer transit times may apply. Shipments with dutiable goods content may have longer transit times due to customs processing!
What can I do if I receive a damaged item?
If something is damaged during shipping, please let us know before using it. Simply send an e-mail to welcome@appskins.eu. Please attach meaningful pictures and your order number so that we can process your request quickly.
RETURN
You want to return your order to us and get the purchase amount refunded?
Just send the unused goods including the invoice back to us within 30 days.
What is the procedure?
Make a note on the invoice that you want a refund.
2. Pack the unused goods including the invoice in an envelope.
3. Then frank the item with an appropriate stamp and return it to us at the following address:
AppSkins .eu
Alfred-Nobel-Straße 12
68519 Viernheim
Germany
4. The amount will be refunded within 5 working days after receipt of the delivery.
TIP: It is best to send the item by letter with proof of posting and take a photo of the stamped envelope. In Germany, we recommend shipping as a "Prio" item https://www.deutschepost.de/de/p/prio.html
EXCHANGE
You have chosen a different AppSkin?
We handle the exchange by placing a new order and returning the "wrong" order.
Simply order the desired AppSkin and return the unused goods to us, including the invoice.
Your advantage: While the new goods are being sent to you, you can relax and prepare the return shipment within 30 days. The amount will be refunded to you immediately upon receipt of the "old" delivery.
What is the procedure?
Order your new AppSkin
2. Note on the invoice that you would like a refund. Pack the unused goods, including the invoice, in an envelope.
3. Then frank the item with an appropriate stamp and return it to us at the following address:
AppSkins .eu
Alfred-Nobel-Straße 12
68519 Viernheim
Germany
4. The amount will be refunded within 5 working days after receipt of the delivery.
TIP: It is best to send the item by letter with proof of posting and take a photo of the stamped envelope. In Germany, we recommend shipping as a "Prio" item https://www.deutschepost.de/de/p/prio.html